We want to thank you for 20 amazing years of growing with us!
Check out our 20th Chéversary Specials below!
Terms & Conditions
In hopes of bringing clarity and additional information to our guests, we’ve outlined some terms and conditions below. Above all, we hope that our guests feel comfortable expression any concerns or asking questions that better their Chémel experience. For additional information please contact our front desk.
In consideration of other clients, please turn cell phone ringers and audio to a lower volume or vibrate.
Our prices listed are a starting price. Price is subject to change and will be discussed before services are performed. An up charge may apply with longer, thicker hair.
UNDERSTANDING OUR STYLIST & DESIGNER LEVELS:
STYLISTS (Our Protégé Stylist)
In our salon, when you select to have a Protégé Stylist, Level 1 Stylist, or Level 2 Stylist, you are an integral part of their learning process. These licensed stylists are in training to become a certified Designer and in process of going through Chémel Salons advanced education program. While going through this training Stylist are able to provide quality services at a less expensive price. The price point differences are necessary in order to reflect the experience of the service provider. By you selecting our Stylists you become an important part of their learning process.
• These Stylists are indicated by the following: JR, S-1, S-2
DESIGNERS (Our Seniors)
When you select a Designer, they have graduated to our Designer level. This means they have completed the Chémel Master Education in hair cutting, styling and color techniques and is excelling in their craft. Our culture supports a learning environment and understands that education is on-going and we will never know everything. That is why at all levels our in-depth consultation process is vital to your experience. Our Designers are part of our on-going mentorship program and are continuously supporting each other and the Stylists growth.
• These Designers are indicated by the following: D-1, D-2, SD-1, SD-2
HOW TO KNOW WHICH LEVEL YOU ARE BOOKING
You will find each service has the Stylist or Designer level indicated at the beginning of the service name.
Example: SD-2 Partial Foil. This would indicate a Senior Designer Level 2 will be performing your Partial Foil.
CHOOSING Protégé Stylist/STYLIST LEVELS; WHAT THAT MEANS FOR YOUR SERVICE.
At Chémel Salon LLC, when you select to have one of our Protégé Stylist, Level 1 Stylist, or Level 2 Stylist, and you are an integral part of their learning process! These licensed stylists have been carefully selected to join our training to become a certified Designer and in process of going through Chémel Salons elite advanced education program. While going through this training, Stylist strives to provide quality services at a less expensive price. The price point differences are necessary to reflect the experience of the service provider. Please note there are some other key differences while they are in the learning process:
Your Stylist and Chémel Salon thank you for supporting our education program and we hope that you enjoy your experience and we welcome all feedback!
Clients who select a Protégé Stylist or Stylist level service will be asked to sign the following form: Understanding the Chémel Stylist Level and what that means for your service.
Please feel free to download and read this form in depth. You may also choose to sign and bring this form in with you.
ADJUSTMENTS; HOW & WHEN:
If for any reason you are not satisfied with the service you have received at Chémel, we are more than happy to provide the opportunity to return to your original service provider who will evaluate your concerns and determine what the next steps will be. Our policy for adjustments service is that you must call us within 7 business days of the original service and the adjustments be scheduled with the same stylist who provided the service. In the case that the original stylist has no time available an exception may be made, and the adjustments may be scheduled with another member of our team. In the event a guest requests a higher level Designer provides their adjustments service, the price difference will be applied to the service at the time of the visit. We go through great lengths in our communication and consultation to understand the desired outcome. Please note, the adjustments policy does not cover a change in the style or color & a fee will be applied as necessary. This is only for minor touch ups, not changed minds. Adjustments fall under the category of a technical error on the part of the service provider, versus a change of mind that veers from the original service consultation. If a client is still unhappy with the results of service, has consulted with the stylist, has received adjustments and is still not happy, Chémel management will use reasonable and fair judgment on any decision to refund the client. Please note that any personal attempts or by going to another salon, relinquishes all rights to adjustments or refund and Chémel Salon is not responsible for that outcome.
Many over the counter products can have adverse results to color causing premature fading and affects the overall health of hair. All our recommended professional products are designed to support the health and life of your services provided at Che’mel Salon. We do not guarantee any color or style results if you are not using the recommended professional home care.
Returns of unopened or defective products are never an issue. We would be happy to swap it out or refund it at your choice. Salon merchandise may be returned for an exchange or salon credit. Hair brushes or tools may not be returned due to health and sanitation code. Products may not be returned after 14 days from purchase or if opened and used.
LITTLE ONES & FURRY FRIENDS:
Children with a scheduled ‘Kids Cut (9 & under)’ appointment are welcome in the salon. Regarding parents and caregivers, if your service exceeds 30 minutes, please make child-care or pet-sitting arrangements for their safety and the comfort of you and our guests. Due to the safety and potential injuries of misused products, equipment or space, we must enforce this policy.
The Chémel Salon team, staff members, employees, and affiliates do not hold liability for children’s harm or injury. We strongly encourage our salon team to enforce these policies, whenever needed.
Similar concerns apply to our furry friends (cats, dogs, pets, etc.). We request that pets do not enter the salon for their own safety. *Service-animals exempt.
WHY WE REQUIRE A DEPOSIT:
As a courtesy, Chémel will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to