Chémel is
turning 20!!
We want to thank you for 20 amazing years of growing with us!
Check out our 20th Chéversary Specials below!
Terms & Conditions
In hopes of bringing clarity and additional information to our guests, we’ve outlined some terms and conditions below. Above all, we hope that our guests feel comfortable expression any concerns or asking questions that better their Chémel experience. For additional information please contact our front desk.
SALON ETIQUETTE:
In consideration of other clients, please turn cell phone ringers and audio to a lower volume or vibrate.
PRICING:
Our prices listed are a starting price. Price is subject to change and will be discussed before services are performed. An up charge may apply with longer, thicker hair.
UNDERSTANDING OUR STYLIST & DESIGNER LEVELS:
STYLISTS (Our Protégé Stylist)
In our salon, when you select to have a Protégé Stylist, Level 1 Stylist, or Level 2 Stylist, you are an integral part of their learning process. These licensed stylists are in training to become a certified Designer and in process of going through Chémel Salons advanced education program. While going through this training Stylist are able to provide quality services at a less expensive price. The price point differences are necessary in order to reflect the experience of the service provider. By you selecting our Stylists you become an important part of their learning process.
• These Stylists are indicated by the following: JR, S-1, S-2
DESIGNERS (Our Seniors)
When you select a Designer, they have graduated to our Designer level. This means they have completed the Chémel Master Education in hair cutting, styling and color techniques and is excelling in their craft. Our culture supports a learning environment and understands that education is on-going and we will never know everything. That is why at all levels our in-depth consultation process is vital to your experience. Our Designers are part of our on-going mentorship program and are continuously supporting each other and the Stylists growth.
• These Designers are indicated by the following: D-1, D-2, SD-1, SD-2
HOW TO KNOW WHICH LEVEL YOU ARE BOOKING
You will find each service has the Stylist or Designer level indicated at the beginning of the service name.
Example: SD-2 Partial Foil. This would indicate a Senior Designer Level 2 will be performing your Partial Foil.
CHOOSING Protégé Stylist/STYLIST LEVELS; WHAT THAT MEANS FOR YOUR SERVICE.
At Chémel Salon LLC, when you select to have one of our Protégé Stylist, Level 1 Stylist, or Level 2 Stylist, and you are an integral part of their learning process! These licensed stylists have been carefully selected to join our training to become a certified Designer and in process of going through Chémel Salons elite advanced education program. While going through this training, Stylist strives to provide quality services at a less expensive price. The price point differences are necessary to reflect the experience of the service provider. Please note there are some other key differences while they are in the learning process:
- The service may take longer than the scheduled time frame due to the learning curve so please slate extra time when seeing a Stylist level.
- A Senior Salon Advisor may be a part of the process by overseeing the service, however this is at the discretion of the Student and Advisor.
- By selecting our Protégé Stylist/ Stylists 1-2, you become an important part of their learning process. All our Stylists and Designers go through great lengths to document our communication and consultation in order to understand the desired outcome. Our policy for adjustments service is limited so you must call us within 7 business days of the original service. Adjustments fall under the category of a technical error on the part of the service provider, versus a change of mind that veers from the documented original service consultation and will be scheduled with the original service provider. In the event a guest requests a higher-level Designer to provide their adjustments service, the price difference will be applied to the service at the time of the visit.
- Many over the counter products can have adverse results to color causing premature fading and affects the overall health of hair. All our recommended professional products are designed to support the health and life of your services provided at Chémel Salon. We do not guarantee any color or style results if you are not using the recommended professional home care.
Your Stylist and Chémel Salon thank you for supporting our education program and we hope that you enjoy your experience and we welcome all feedback!
Clients who select a Protégé Stylist or Stylist level service will be asked to sign the following form: Understanding the Chémel Stylist Level and what that means for your service.
Please feel free to download and read this form in depth. You may also choose to sign and bring this form in with you.
ADJUSTMENTS; HOW & WHEN:
If for any reason you are not satisfied with the service you have received at Chémel, we are more than happy to provide the opportunity to return to your original service provider who will evaluate your concerns and determine what the next steps will be. Our policy for adjustments service is that you must call us within 7 business days of the original service and the adjustments be scheduled with the same stylist who provided the service. In the case that the original stylist has no time available an exception may be made, and the adjustments may be scheduled with another member of our team. In the event a guest requests a higher level Designer provides their adjustments service, the price difference will be applied to the service at the time of the visit. We go through great lengths in our communication and consultation to understand the desired outcome. Please note, the adjustments policy does not cover a change in the style or color & a fee will be applied as necessary. This is only for minor touch ups, not changed minds. Adjustments fall under the category of a technical error on the part of the service provider, versus a change of mind that veers from the original service consultation. If a client is still unhappy with the results of service, has consulted with the stylist, has received adjustments and is still not happy, Chémel management will use reasonable and fair judgment on any decision to refund the client. Please note that any personal attempts or by going to another salon, relinquishes all rights to adjustments or refund and Chémel Salon is not responsible for that outcome.
Many over the counter products can have adverse results to color causing premature fading and affects the overall health of hair. All our recommended professional products are designed to support the health and life of your services provided at Che’mel Salon. We do not guarantee any color or style results if you are not using the recommended professional home care.
RETURNS:
Returns of unopened or defective products are never an issue. We would be happy to swap it out or refund it at your choice. Salon merchandise may be returned for an exchange or salon credit. Hair brushes or tools may not be returned due to health and sanitation code. Products may not be returned after 14 days from purchase or if opened and used.
LITTLE ONES & FURRY FRIENDS:
Children with a scheduled ‘Kids Cut (9 & under)’ appointment are welcome in the salon. Regarding parents and caregivers, if your service exceeds 30 minutes, please make child-care or pet-sitting arrangements for their safety and the comfort of you and our guests. Due to the safety and potential injuries of misused products, equipment or space, we must enforce this policy.
The Chémel Salon team, staff members, employees, and affiliates do not hold liability for children’s harm or injury. We strongly encourage our salon team to enforce these policies, whenever needed.
Similar concerns apply to our furry friends (cats, dogs, pets, etc.). We request that pets do not enter the salon for their own safety. *Service-animals exempt.
WHY WE REQUIRE A DEPOSIT:
- New Clients: WELCOME! If you booked your appointment online, our salon will reach out to you as a new client for a $25 deposit to secure your appointment time. This deposit will apply to the day of your services, however, is non-refundable if this appointment is canceled within 24 hours prior to your appointment or if you do not show up for your appointment. We require that new guests have a credit card security on file at the time the service is scheduled.
- All guests: Our appointment times are extremely limited and valuable, we also understand things happen. We require that if for any reason you cannot make your appointment, a 24 hour notice in advance of your service so others may have that valuable time slot. Not doing so may result in a non-refundable charge equal to 100% of the reserved service amount.
- Rescheduling after a no-show: To reschedule your next service, please be aware that we will require a credit card deposit to secure the next appointment scheduled. We may also require 50% – 100% of the future appointments booked to be prepaid.
CONFIRMATION CALLS:
As a courtesy, Chémel will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.