In hopes of bringing clarity and additional information to our guests, we’ve outlined some terms and conditions below. Above all, we hope that our guests feel comfortable expression any concerns or asking questions that better their Chémel experience. For additional information please contact our front desk.
SALON ETIQUETTE:
In consideration of other clients, please turn cell phone ringers and audio to a lower volume or vibrate.
PRICING:
Our prices listed are a starting price. Price is subject to change and will be discussed before services are performed. An up charge may apply with longer, thicker hair.
REDO’S; HOW & WHEN:
If for any reason you are not satisfied with the service you have received at Chémel, we are more than happy to provide the opportunity to return to the salon for us to redo the service. Our policy for a redo service is that you must call us within 7 business days of the original service and the redo be scheduled with the same stylist who provided the service. In the case that the original stylist has no time available an exception may be made, and the redo may be scheduled with another member of our team. We go through great lengths in our communication and consultation to understand the desired outcome. Please note, the redo policy does not cover a change in the style or color & a fee will be applied as necessary. This is only for minor touch ups, not changed minds. Redo’s fall under the category of a technical error on the part of the service provider, versus a change of mind that veers from the original service consultation. If a client is still unhappy with the results of service, has consulted with the stylist, has received a redo and is still not happy, Chémel management will use reasonable and fair judgment on any decision to refund the client. Please note that any personal attempts or by going to another salon, relinquishes all rights to a redo or refund and Chémel Salon is not responsible for that outcome.
RETURNS:
Returns of unopened or defective products are never an issue. We would be happy to swap it out or refund it at your choice. Salon merchandise may be returned for an exchange or salon credit. Hair brushes or tools may not be returned due to health and sanitation code. Products may not be returned after 14 days from purchase or if opened and used.
LITTLE ONES & FURRY FRIENDS:
Chémel Salon welcomes all children with a scheduled appointment. However, in the best interest of our team members and your child’s safety, all staff members, employees, and affiliates of the Salon do not hold liability for your children if they are running, spinning, or climbing on chairs, touching or playing with cords or tools, choose to touch items from stylist stations, or open any closed drawers within the space during their visit with us. The stations, drawers, chairs, and various tools that our stylists utilize to perform services on our guests are meant to be touched only by our Chémel members and licensed cosmetologists. Our salon has a variety of hot tools that stay on during the majority of the day at temperatures over 400º degrees F. Our drawers contain a plethora of sharp objects, such as scissors and razor blades, along with other chemicals and irritants that could be potentially dangerous to unsupervised children. As appealing as big, hydraulic, spinning, salon chairs can seem for the little ones, we can not allow for children to play on, stand on, spin in, or otherwise utilize our salon chairs for any other purpose aside from sitting in. Please note, that any and all of our staff members at Chémel are encouraged to discourage this behavior, in the best interest and safety of all children that visit the Salon.
Similar concerns apply to our furry friends (cats, dogs, pets, etc.). Outside of service-animals, we request that pets do not enter the salon for their own safety.
WHY WE REQUIRE A DEPOSIT:
- New Clients: WELCOME! If you booked your appointment online, our salon will reach out to you as a new client for a $25 deposit to secure your appointment time. This deposit will apply to the day of your services, however, is non-refundable if this appointment is canceled within 24 hours prior to your appointment or if you do not show up for your appointment. We require that new guests have a credit card security on file at the time the service is scheduled.
- All guests: Our appointment times are extremely limited and valuable, we also understand things happen. We require that if for any reason you cannot make your appointment, a 24 hour notice in advance of your service so others may have that valuable time slot. Not doing so may result in a non-refundable charge equal to 100% of the reserved service amount.
- Rescheduling after a no-show: To reschedule your next service, please be aware that we will require a credit card deposit to secure the next appointment scheduled. We may also require 50% – 100% of the future appointments booked to be prepaid.
CONFIRMATION CALLS:
As a courtesy, Chémel will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.